Support

Get in Touch

Have a question about Sentinel FinCrime? We are here to help. Send us a message and we will respond within 24 to 48 hours.

Sentinel FinCrime is currently in testing phase. We welcome feedback from early users.

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Contact Details

General & Support

support@sentinelfincrime.com

Response Time

24 to 48 hours on business days

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Location

Australia

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Response Time

Within 24–48 hours on business days

For legal or privacy matters, please email support@sentinelfincrime.com with the relevant subject line.

Frequently Asked Questions

What is Sentinel FinCrime and is it ready to use?+

Sentinel FinCrime is an independent financial crime technology platform providing browser-based AML screening tools. The platform is currently in a testing and evaluation phase — we welcome feedback from early users as we continue development. Core features are functional, but results should be independently verified before reliance.

How does client-side processing protect my data?+

When you upload a transaction file (CSV or Excel), it is parsed and analysed entirely within your browser using client-side JavaScript. Your transaction data — including any client names, account numbers, or amounts — is never transmitted to our servers. Only aggregate statistics (e.g. scan count, alert count) are recorded to your account.

Does using Sentinel FinCrime satisfy my AML/CTF compliance obligations?+

No. Sentinel FinCrime is a screening tool designed to assist compliance professionals. It does not constitute legal or compliance advice and does not satisfy your regulatory obligations under Australian AML/CTF law, the Bank Secrecy Act (USA), the Money Laundering Regulations (UK), or any other applicable framework. Your obligations — including filing with AUSTRAC, FinCEN, or the FCA — remain with you as the reporting entity.

How quickly do you respond to support requests?+

We aim to respond to all enquiries within 24 to 48 hours on business days. During the testing phase, response times may vary depending on enquiry volume. We appreciate your patience and value all feedback.

I found a bug or issue — how do I report it?+

Please use the contact form below and select "Bug Report" as the subject. Include your browser name and version, operating system, and a step-by-step description of how to reproduce the issue. Screenshots are helpful. We treat all reported issues seriously and prioritise security-related bugs.