Support

Get in Touch

Have a question about AML Shield Pro? We're here to help. Send us a message and we'll respond within 1 business day.

Contact Details

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General & Support

support@amlshieldpro.com

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Legal & Privacy

legal@amlshieldpro.com

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Hours

Mon – Fri · 9am – 5pm AEST

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Location

Australia

How quickly do you respond?+

We aim to respond to all inquiries within 1 business day (Mon–Fri, 9am–5pm AEST). Enterprise customers get priority support.

Do you offer onboarding help?+

Yes — Pro and Enterprise customers can book a 30-minute onboarding call to walk through configuration and AML rule setup.

Can I request a custom AML rule?+

Enterprise customers can request custom AML rules tailored to their specific risk profile. Contact us with your requirements.

Where is support based?+

Our support team is based in Australia. We understand Australian AML/CTF compliance obligations under the AML/CTF Act 2006 and AUSTRAC requirements.

I found a bug — how do I report it?+

Please use the contact form below with subject "Bug Report". Include your browser, OS, and steps to reproduce. We treat security issues as critical.